Complaints, dissatisfaction, comments and satisfaction

Contact

Phone: 514-340-8222, Ext. 24222
Email:  ombudsman.ccomtl@ssss.gouv.qc.ca

Physical address: Commissariat aux plaintes et à la qualité de services du CIUSSS Centre-Ouest de l'Île-de-Montréal
3755 Côte-Sainte-Catherine Road
Montreal (Qc) H3T1E2

You also can, through our services, send thank you notes to CIUSSS staff members. 

Office

In order to limit the spread of the coronavirus, the Office of the Service Quality and Complaints Commissioner of the Centre-Ouest de l'Île-de-Montréal will exclusively receive complaints and requests for assistance by phone, fax and email. 

Complaints continue to be dealt with and the deadlines set out in the Act Respecting Health Services and Social Services will be upheld.