Caregivers and others who provide accompaniment at the Catherine Booth and Richardson Hospitals

Since the COVID-19 situation has had a favourable outcome, new guidelines have been developed for caregivers and other individuals who provide accompaniment at the Catherine Booth and Richardson Hospitals. The only visitors who are permitted on the premises are those who appear in the categories below.

Definition of “caregiver”

A person who offers or is assigned to offer significant help or support, in order to meet the needs and contribute to the integrity and well-being of a loved one.

Definition of “accompanying person”

A noteworthy person who provides timely support to a loved one during her/ his visit or stay in the hospital.


Evaluation of a request in relation to the criteria and the communication of instructions to a caregiver or accompanying person.

Visiting hours

10:00 a.m. to 7:00 p.m.


The guidelines cover all areas of the hospital.

Number of visitors

Only one caregiver or accompanying person at a time per user, with a maximum of four (4) per 24-hour period.

Each admitted patient and/or family should submit an individual list of four (4) caregivers or accompanying persons who will then be assessed in an application evaluation process.

Some flexibility might exist for vulnerable clients (e.g., the elderly or handicapped) at the discretion of the hospital.

Preparation for caregivers and accompanying persons

Please consult the following documents:

Screening at admission

Caregivers and accompanying persons must report to the security guard at the entrance of the hospital. The security guard will verify the absence of COVID-19 symptoms, take the person’s temperature, and place a yellow bracelet on that person’s wrist to confirm the verification. This process will take place at each visit.

Caregivers or accompanying persons who are suspected or under investigation for being COVID-19-positive

Not allowed to visit.

Caregivers or accompanying persons with COVID-19 symptoms

Not allowed to visit if the person has fever, cough, difficulty breathing, or loss of smell or taste.

COVID-19 Rehabilitation Unit (Catherine Booth Hospital)

Caregivers and accompanying persons are not allowed to visit patients in this unit.

Patients who were previously in the COVID-19 Rehabilitation Unit and have since recovered (Catherine Booth Hospital)

Visits are allowed in a special zone on the first floor.

Personal protection equipment (PPE)

Caregivers and accompanying persons must follow established infection prevention measures. They must also use personal protection equipment, as indicated by the healthcare team. Failure to obey these measures may result in the visit being refused.

End-of-life, emergency, humanitarian situation

In case of an end-of-life or a humanitarian situation, one person’s visit can be authorized by the medical team on a case-by-case basis.


In the event of an outbreak in a particular area, visits by caregivers or accompanying persons may be restricted depending on the recommendations of the Infection Prevention and Control team.

High volume of visitors

These directives may be modified in the presence of a high number of visitors.

Complex situation

In the event of a complex situation, the Nurse Manager must be contacted. If the caregiver or accompanying person does not feel that the situation has been resolved, they must contact the Ombudsman at 514-340-8222, ext. 24222 or by email at

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