Caregivers and others who provide accompaniment at the JGH

Since the COVID-19 situation has had a favourable outcome, new guidelines have been developed for caregivers and other individuals who provide accompaniment at the Jewish General Hospital. The only visitors who are permitted on the premises are those who appear in the categories below.

Definition of “caregiver”

A person who offers or is assigned to offer significant help or support, in order to meet the needs and contribute to the integrity and well-being of a loved one.

Definition of “accompanying person”

A noteworthy person who provides timely support to a loved one during her/ his visit or stay in the hospital.


Evaluation of a request in relation to the criteria and the communication of instructions to a caregiver or accompanying person.

Visiting hours

10:00 a.m. to 8:00 p.m. (*) See exceptions below.


The guidelines cover all areas of the hospital. See below for specifics with regard to the Emergency, Oncology, Obstetrics, Neonatology, Palliative Care and Medical Imaging Departments/Units.

Number of visitors

Only one caregiver or accompanying person at a time per user, with a maximum of four (4) per 24-hour period.

Each admitted patient and/or family should submit an individual list of four (4) caregivers or accompanying persons who will then be assessed in an application evaluation process.

Some flexibility might exist for vulnerable clients (e.g., the elderly or handicapped) at the discretion of the hospital.

Preparation for caregivers and accompanying persons

Please consult the following documents:

Screening at admission

Caregivers and accompanying persons must report to the Security office in Pavilion B. The Security guards will verify the absence of COVID-19 symptoms, take the person’s temperature and place a yellow bracelet on that person’s wrist to confirm the verification. This process will take place at each visit.

Caregivers or accompanying persons who are suspected or under investigation for being COVID-19-positive

No visit (possible exception for the Obstetrics Department – see below).

Caregivers or accompanying persons with COVID-19 symptoms

No visit if there is there is fever, cough, difficulty breathing, or loss of smell or taste.

Personal protection equipment

Caregivers and accompanying persons must follow established infection prevention measures. They must also use personal protection equipment, as indicated by the healthcare team. Failure to obey these measures may result in the visit being refused.

Emergency Department

July 23, 2020

Visiting hours are restricted during the COVID-19 pandemic.

  • Visitors will be screened.
  • One visitor at a time is permitted per patient.
  • Visitor’s badge is necessary.
  • Visitor’s photo ID will be kept during the visit.
  • PPE and hand hygiene guidelines must be respected.
  • Visitor must stay at the patient’s bedside.
  • Visitor must remove gown and gloves before leaving patient’s room.
  • Patients in semi-private rooms may have restricted hours.
  • Designated washroom for visitors is in the triage area.
  • Special accommodation is made for patients at the end of life.

NO visitors in RAZ, garage or mental health pod.

The Emergency team reserves the right to restrict visitor access without prior notification, depending on the situation in the unit.
Your cooperation is needed to ensure the safety of patients, staff and visitors.

External Oncology

No visitors, to as great a degree as possible.

Accompanying persons are permitted only as required (e.g., mobility, cognitive impairment) or as determined by the medical team (announcement of a new treatment plan, etc.).

Hospitalized Oncology

No visitors.

Exceptions are made for humanitarian reasons or as required, as determined by the medical team (announcement of a new treatment plan, etc.).


(*) Visits allowed at all times

 Case Room and Postpartum

Only one person is permitted to accompany the mother during her hospital stay. This person can be the partner or another significant person. Midwives are allowed to accompany the mother as well.


(*) Visits allowed at all times

Parents are allowed if they do not have any COVID-19 symptoms.

COVID-19-positive parent: no visits, but permissible for exceptional reasons.

Palliative Care

(*) Visits allowed at all times

Significant person, as indicated by the patient.
1 to 2 visitors at a time.
Maximum of four (4) people per 24-hour period.
Children less than 14 years old are allowed under adult supervision.

Medical Imaging Clinic

  1. Obstetrical ultrasound: Spouse allowed only up to the point where the 20-week ultrasound is performed.
  2. Loss of autonomy: one accompanying person per patient who has a loss of autonomy.

End-of-life, emergency, humanitarian situation

In case of an end-of-life or a humanitarian situation, one person’s visit can be authorized by the medical team on a case-by-case basis.


Visits by caregivers or accompanying persons may be restricted, in case of an outbreak in a particular area, depending on the recommendations of the Infection Prevention and Control team.

High volume

These guidelines can be modified and exceptions can be made in high-volume situations.  

Complex  situation

Complex situations should first be discussed with the head nurse. If unresolved, refer to the ombudsman at 514-340-8222, ext. 24222 or


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