Caregivers and others who provide accompaniment at the Catherine Booth and Richardson Hospitals

Due to the Montreal region being placed under the maximum COVID-19 (red) alert, visits have been suspended until further notice.

Definition of “caregiver”

A person who offers significant help or support, on a continuous or occasional basis, in order to meet the needs and contribute to the integrity and well-being of a loved one.

Definition of “accompanying person”

A noteworthy person who provides timely support to a loved one during her/ his visit or stay in the hospital.

Decision

Evaluation of a request in relation to the criteria and the communication of instructions to a caregiver or accompanying person.

Visiting hours

10:00 a.m. to 7:00 p.m.

Areas

The guidelines cover all areas of the hospital.

Number of caregivers

Only one caregiver at a time. The patient or the family can submit a list of a maximum of 2 different people as caregivers.

The request will then be evaluated. If a caregiver is paid, they can be present at the patient's bedside however they are included in the list of 2 maximum caregivers.

The list of caregivers is fixed and cannot be modified.

Preparation for caregivers and accompanying persons

Please consult the following documents:

Screening at admission

Caregivers and accompanying persons must report to the security guard at the entrance of the hospital.

The security guard will verify the absence of COVID-19 symptoms, take the person’s temperature, and will make sure the caregiver registry is filled out.

This process will take place at each visit.

Caregivers or accompanying persons with COVID-19 symptoms

Not allowed to visit if the person has fever, cough, difficulty breathing, or loss of smell or taste.

COVID-19 Rehabilitation Unit (Catherine Booth Hospital)

Caregivers and accompanying persons are not allowed to visit patients in this unit.

Patients who were previously in the COVID-19 Rehabilitation Unit and have since recovered (Catherine Booth Hospital)

Visits are allowed in a special zone on the first floor.

Personal protection equipment (PPE)

Caregivers and accompanying persons must follow established infection prevention measures. They must also use personal protection equipment, as indicated by the healthcare team. Failure to obey these measures may result in the visit being refused.

End-of-life, emergency, humanitarian situation

In case of an end-of-life or a humanitarian situation, one person’s visit can be authorized by the medical team on a case-by-case basis.

Outbreak

In the event of an outbreak in a particular area, visits by caregivers may be restricted depending on the recommendations of the Infection Prevention and Control team.

High volume of visitors

These directives may be modified in the presence of a high number of visitors.

Complex situation

In the event of a complex situation, the Nurse Manager must be contacted. If the caregiver or accompanying person does not feel that the situation has been resolved, they must contact the Ombudsman at 514-340-8222, ext. 24222 or by email at  ombudsman.ccomtl@ssss.gouv.qc.ca.

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