Service Quality and Complaints Commissioner by interim: Emilie Blackburn
Emilie Blackburn was appointed interim Commissioner in May 2025. Since 2019, she previously served as a Consultant, Delegate, and later Associate Commissioner. Ms. Blackburn holds a master’s degree in political science from Carl von Ossietzky University of Oldenburg, Germany, and a bachelor’s degree in anthropology from Université de Montréal. Her interests include public affairs and social issues such as policies, health, ethics, and intercultural relations.
Before joining the Office of the Commissioner, Ms. Blackburn worked for several years as a research professional at the McGill School of Physical and Occupational Therapy (SPOT) and the Centre for Interdisciplinary Research in Rehabilitation of Greater Montreal (CRIR). She brings diverse experiences, including three years studying abroad and an internship at a refugee camp in Uganda with the United Nations High Commissioner for Refugees (UNHCR).
As interim Commissioner, Ms. Blackburn works to make the office a trusted partner in improving the quality of health and social services within its jurisdiction, ensuring that users’ input meaningfully improves care and services.
Associate Service Quality and Complaints Commissioner: George Roumeliotis
George Roumeliotis was named Associate Commissioner in November 2025. He holds a Bachelor’s degree in Kinesiology (with honours) and a Master’s degree in Physiotherapy from McGill University. He has also completed a graduate certificate in Public Administration and Governance at McGill, and is currently pursuing an MBA at Carleton University.
His clinical expertise focuses neurological and geriatric rehabilitation, as well as community integration. He has worked as a physiotherapist and coordinator within rehabilitation teams at the Jewish Rehabilitation Hospital, Richardson Hospital, and the Lethbridge-Layton-Mackay Rehabilitation Centre. He later served as a patient pathway manager at the Villa Medica Rehabilitation Hospital and as Program Administration Lead for Home Support at the CLSC Saint-Laurent, with a constant focus : improving care quality and user experience.
In parallel, Mr. Roumeliotis is actively involved in his community. He serves on the board of directors for the Centre d’Activités Récréatives et Éducatives and the Canadian Physiotherapy Association. He also teaches graduate-level modules on Parkinson’s disease at Université de Montréal and leads seminars on professional practice at McGill University. His goal is to strengthen transparency, listening, and collaboration to build a health system centered on the needs of its users.