Filing a complaint and obtaining assistance in doing so
Filing a complaint with the Office of the Service Quality and Complaints Commissioner of CIUSSS West-Central Montreal
Centres d’assistance et d’accompagnement aux plainte (CAAP) are a free, community-based resource that have been mandated by the Ministry of Health and Social Services to assist and support the public in the complaint process.
On the Island of Montreal, the 
CAAP de Île-de-Montréal offer help and support services in French and English to all users of the health and social services network. If you are not on the the island of Montreal, contact your local CAAP.
Users and Residents Committees of the CIUSSS can also assist you to file your complaint. Find your Users Committee.
The Health and Social Services Network Complaint Examination System
To learn more about your rights in the healthcare and social services network, visit the Quebec government website.
Our promotional material
The teams and facilities of CIUSSS West-Central Montreal, as well as partner institutions and community groups, can order promotional material from the Office of the Commissioner.
Please use our online form to order promotional material (order form in French only)
Our annual reports
The annual reports of the Office of the Service Quality and Complaints Commissioner can be found here.
Contact information
Office of the Service Quality and Complaints Commissioner
Office of the Medical Examiners
Jewish General Hospital
3755 Côte-Sainte-Catherine Road
Pavilion A, room A-440
Montreal (Quebec) H3T 1E2
ombudsman.ccomtl@ssss.gouv.qc.ca
Telephone: 514-340-8222, ext. 24222
Complaints Form here.
Revision Committee
To reach the Revision Committee, click here.