Primary care access point (GAP)

What is the primary care access point (GAP)?  

The primary care access point (GAP) is a service that receives requests for occasional medical consultations from people who do not have a family physician. The GAP evaluates these requests and forwards them to the professional or medical service that is in the best position to meet the needs of each person who has submitted a request.     

Who can access the primary care access point?  

Currently, this a service dedicated to people registered with the Québec Family Doctor Finder (GAMF) in order to respond to a specific, non-urgent or semi-urgent health problem. 

Important - Before calling the GAP, individuals must verify if they reside in the CIUSSS West-Central Montreal territory. (H3N-H3R-H4P-H2V-H3S-H3T-H3W-H3V-H3H-H3A-H3G-H3Z-H3P-H3Y-H4W-H3X-H4V-H4X-H4B-H4A-H4T)  

How does a request to the GAP work?  

The primary care access point receives and evaluates the request from the person who does not have a family physician, so that they can be sent to the professional or medical service that will best meet their needs within a reasonable period of time. This service is available Monday to Friday, from 8:00 a.m. to 8:00 p.m., as well as on weekends and holidays, from 8:00 a.m. to 4:00 p.m.  

The primary care access point is available to individuals who have registered with the GAMF, but only until a family physician has been assigned and the individual has registered with the family physician.    

Contact us 

Telephone: 811, option 3

Opening hours 

  • Monday to Friday: 8:00 a.m. to 8:00 p.m. 
  • Saturday, Sunday and statutory holidays: 8:00 a.m. to 4:00 p.m. 

In case of emergency  

Reminder – The GAP is reserved for individuals who have a specific, non-urgent health problem. In case of an emergency, dial 911 or go to the nearest emergency room.  

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