Office of the Service Quality and Complaints Commissioner

Filing a complaint and obtaining assistance in doing so

Filing a complaint with the Office of the Service Quality and Complaints Commissioner of CIUSSS West-Central Montreal

Centres d’assistance et d’accompagnement aux plainte (CAAP) are a free, community-based resource that have been mandated by the Ministry of Health and Social Services to assist and support the public in the complaint process.

On the Island of Montreal, the  CAAP de Île-de-Montréal offer services in French and English for all users of the health and social services network.

Users and Residents Committees of the CIUSSS can also assist you to file your complaint. Find your Users Committee.

The Health and Social Services Network Complaint Examination System

To learn more about your rights in the healthcare and social services network, visit the  Quebec government website.

Our promotional material

The teams and facilities of CIUSSS West-Central Montreal, as well as partner institutions and community groups, can order promotional material from the Office of the Commissioner. The request must be made by using the complaint web form.

Our annual reports

The annual reports of the Office of the Service Quality and Complaints Commissioner can be  found here.

Contact information

Office of the Service Quality and Complaints Commissioner
Office of the Medical Examiners

Jewish General Hospital
3755 Côte-Sainte-Catherine Road
Pavilion A, room A-033
Montreal (Quebec)  H3T 1E2

Telephone: 514-340-8222, ext. 24222
Complain Form here.

 

Revision Committee 
To reach the Revision Committee, click here.

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