What is a patient partner?
We are committed to providing patient and family-centred care, which is dependent on our ability to communicate with those we serve. Patient partners will help us understand what matters most to patients and their families when they come through our doors.
Your perspective, feedback and advice are unique. Based on your experience as a patient and/or a family member in our healthcare system, you can shape the way we provide excellent patient care. Your contribution will help to improve the quality and safety of care for all patients and families.
If you and/or a family member have been a patient at the CIUSSS West-Central Montreal within the last five years, you are eligible to be a patient partner.
The role of Patient Partners (Please see below for more detailed information)
Patient Partners may:
participate in committees
participate in the Patient and Family Partner Advisory Council
take on public speaking to help educate others about patient and family-centered care
work on special hospital projects, such as reviewing patient information pamphlets or communications
participate in hiring committees and new staff orientation planning
How to become a Patient Partner?
Please complete the application form via the link below to give us some information about your experience and why you are interested in becoming a patient partner.
Applicants who are selected for an interview will be contacted within 15 days of submission of the application form. While we appreciate each candidate's interest, submitting an application form and coming for an interview does not guarantee selection.
More information about our Patient Partner Program
Under the direction of the Quality and Patient Experience, the Patient Partners will ensure that the views and opinions of patients, their families and the community are adequately represented to the staff members and the committees to whom they are assigned. The Patient Partner will ensure the user’s comments are understood by the JGH staff and will assist the staff in their quality improvement projects.
To work with the JGH staff to ensure the highest standard of care and safety is provided to patients, their families and the community.
Positive outcomes from patient partner collaboration:
Improve the experience for patients and family members
Increased patient satisfaction
Increased work satisfaction for staff and physicians
Improved safety and quality
Using preventative measures instead of reactive measures and litigation
Reduced cost by streamlining care
Qualities/Experiences/Personality traits needed:
Recent experience, ideally within the last 5 years, in the healthcare system
Good communication skills
Representative of the community
Works well in a team
Patient and realistic about expectations
Able to provide constructive feedback
Open and able to comfortably discuss healthcare experiences (positive and negative)
Willing to make a time commitment
Passion for improving the healthcare experience
Respect for other’s opinions and perspectives
Ability to see beyond their own personal experiences
Able to promote the mission of the CIUSSS West-Central Montreal as a partner through positive interaction with the different members of our CIUSSS
Bilingual (emphasis on comprehension of French and English, rather than spoken or written)
Serve as a patient representative
Valued member in designing, improving and discussing new or existing programs, policies, services and/or processes
Review materials and provide feedback
Participate in analyzing patient experience data and propose ideas for action plans
Have input on project design and execution
Participate as a part of a focus group and provide feedback on your own healthcare experience, as well as any topics that are brought to discuss
Ad hoc work groups
Short term projects
Continuous Quality Improvement Committees
Work closely with different clinical and non-clinical staff
Communicate ideas in a clear and concise manner
Sign confidentiality and consent to criminal background check
Regular attendance and active participation in meetings
Attend global Patient and Family Partner Advisory Council meetings once every 2-3 months
Available approximately 1 to 2 hours per week (may vary depending on the project)
The Patient Partner should be willing to commit to a one year mandate.
Patient Partners may be dismissed from the program at the discretion of the Patient Experience Office.
If you still have questions and would like to speak to someone about becoming a patient partner, please either send an email to firstname.lastname@example.org, or call (514) 340-8222 ext.: 24328.