Who we are

Who we are

Service Quality and Complaints Commissioner: Jean-Philippe Payment

Jean-Philippe Payment, who joined CIUSSS West-Central Montreal in 2017, was appointed Assistant Commissioner in 2019. Mr. Payment holds a Short Master’s Degree (DESS) in alternative dispute resolution from the Université de Sherbrooke, a Short Master’s Degree (DESS) in public affairs and advocacy from the Université Laval and a Second-Year Master’s in institutional and organizational governance from the Institut d'Études Politiques de Bordeaux in France. Mr. Payment has had a rewarding career in his many roles as a policy advisor and press relations officer for the Government of Canada and General manager at the Association of Municipal Engineers of Quebec. From 2011 to 2017, he also served as an administrative judge in the Employment Insurance Section of the Board of Referees and the Social Security Tribunal of Canada. As Commissioner, he ensures that the Office he leads can carry out its mission with its multiple partners, be they public or private. Mr. Payment wants the community of users served by the Office to feel free to express their dissatisfaction so that such dissatisfactions be the cornerstone of improving the quality of services in health services and social service establishments under jurisdiction. Mr. Payment has been an Accredited Mediator on Quebec’s Department of Justice roster and Commissioner for oaths since 2020.

Interim Associate Commissioner: Emilie Blackburn

Emilie Blackburn was appointed Interim Associate Commissioner in January 2024. Previously, she worked as a Consultant and then as a Delegate to the Commissioner since 2019. Ms. Blackburn holds a master's degree in political science from the Carl Von Ossietzky University of Oldenburg, Germany, and a bachelor's degree in anthropology from the Université de Montréal. Her interests reside mainly in public affairs; policies and social issues such as health, intercultural relations, migration, diversity and inclusion. Before joining the Office of the Commissioner's team, Ms. Blackburn spent several years as a research professional for the McGill School of Physical and Occupational Therapy (SPOT) and at the Centre for Interdisciplinary Research in Rehabilitation of Greater Montreal (CRIR) She holds eclectic experiences, including 3 years studying abroad as well as interning at a refugee camp in Uganda with the United Nations High Commissioner for Refugees (UNHCR). As Interim Assistant Commissioner, Ms. Blackburn collaborates with the Commissioner to the management activities and supports the clinical team of the office. She aims to maximize the contribution of users’ perspective in the improvement of care.

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