These days, almost every CIUSSS project has an IT component—anything from purchasing equipment to network deployment to telephony. And that’s why François Gagné has been in such demand, especially for two major projects at the Jewish General Hospital: the launch of the first two phases of Pavilion K in 2014 and 2016, and the inauguration of the Centre for Child Development and Mental Health in 2010.
Mr. Gagné joined the JGH in 2003 as a CSIT technician, and after a few years, he began coordinating his own projects.
It’s the Pavilion K project that holds a special place in Mr. Gagné’s heart, notably the design of the computer telecommunications rooms and coordination of the infrastructure. “I contributed to that project from beginning to end, from integrating the seismic monitors to relocating patients and staff. It fills me with pride every time I set foot in Pavilion K.”
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Stay in Montreal or return home to France? Tough choice—one that Pierre-Gilles Mastail found himself faced with almost 10 years ago.
On one hand, he was about to complete the second year of his Master’s degree, with the possibility of a career in Quebec ahead of him. On the other, his girlfriend was waiting overseas. “My attachment to Quebec and Montreal was very strong,” says Mr. Mastail, an IT analyst with CIUSSS West-Central Montreal. Intense negotiations followed. Finally, his girlfriend was persuaded to come to Canada; before long, she accepted his marriage proposal.
Mr. Mastail couldn’t be happier with the outcome. At first, upon graduating, he began his career as a systems administrator, spending nearly four years on several major projects. He then went on to become an IT coordinator in a chemical manufacturing company on the West Island.
“All of these experiences have made me more confident about putting customer satisfaction at the heart of my concerns,” says Mr. Mastail, who also admits that his work has even helped him overcome his earlier shyness.
After joining the CIUSSS in 2017, he reached a major professional milestone through his involvement in the Lotus Notes/Outlook migration project. “It was far from easy for me and the IT team,” he recalls. “This was a major technological shift for the organization and a significant change in users’ work habits. We had to deal with many comments, questions and requests from employees.”
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